Crisis Negotiation, The Best Technique to Confront Situations
Introduction
Many a times, people are faced with wrong points in incidents. In such cases, if there are deaths, negotiators develop strong feelings. This need questioning. Thus, every incident must be revised by the whole crisis negotiation management team and negotiators for the improvement and refinement of their skills. The people concerned must do detailed inspection of the management of the incident, the strategies and tactics used in the negotiating process and the ways in which situation was tried to get improved (McMains & Mullins, 2010).
Confrontation of Incidents
There are some of incidents where crisis negotiation is used for instance incidents involving “jilted lovers, disgruntled employees, or students, mood-disordered or psychotic subjects, suicidal individuals, or individuals, who, for whatever reason, believe that they or their beliefs have been threatened or demeaned by society” (Charlés, 2007). However, the incidents where crisis negotiation is usually used is when people are kept as hostages, called as hostage incidents (McMains & Mullins, 2010). In general, the law enforcement teams/police commanders have 4 options to use in a hostage situation. Traditionally, to confront such a situation, officers are gathered together to respond with considerable weapons and physical attack. The second option used in such situations is the usage of careful sniper fire. In other situations, chemical agents are used as a third choice. Last but not the least, negotiators are asked to deal with the culprit(s) after the containment of the affected area.
Crisis Negotiation is the Best Approach
Crisis are resolved with the help of negotiators and it is not an untold secret in today’s world that crisis negotiation is rightly the prevailing idea of every single one of the training programs related to modern crisis management. Negotiation is considered as the best approch in hostage situations/incdents for the reason that the other three options almost always have injuries as end result. Crisis Negotiation is of immense importance as it is a systematic way for the departments to defend their actions. A negotiator is an important trained recruit who knows how to scrutinize the whole hostage situation and then negotiates to learn how and when the situation can be taken under control (McMains & Mullins, 2010).
Crises Negotiation, Management technique
The law enforcement agencies use crisis negotiation/crisis intervention for the resolution of a situation that can possible become violent and they do so through conversation. This is a linguistic approach that is practiced by the negotiators in the midst of extreme, acute and life-threatening conditions. Crisis management is one of the basic techniques that are employed by the crisis management teams to decide about an incident and act accordingly. Every incident that requires crisis management is debriefed by the negotiators. Every incident that requires Crisis negotiation has a number of critically important decisions that are made if the officials what to settle the situation and resolve the problem in a peaceful manner. Negotiations allow the officials to make critical decisions. Negotiations also makes the authorities to concentrate on the available information at the time of decision-makinf procedures, the usage of that information and its possible consequences (McMains & Mullins, 2010).
On the other hand, negotiators also adopt the bargaining principles i.e. problem solving approach whose goal is the maximization of rewards and minimization of costs. It means that bargaining approach considers crisis negotiation as “an interchange between interdependent people – that is, neither side can accomplish its goal without the other, and interchange has rewards and costs for both sides” (McMains & Mullins, 2010). Thus, a this for that approach is used in bargaining principles which is regarded as one of the most influential crisis negotiation model in situations where instrumental demands are being made.
Conclusion
Thus, whatever technique is used, the crisis negotiation response option is considered as the most moral and strategically preferable choice in case of crisis resolution.
References
Charlés, L. L. (2007). Disarming People with Words: Strategies of Interactional Communication That Crisis (Hostage) Negotiators Share with Systemic Clinicians. Journal of Marital and Family Therapy, 33(1), 51+. Retrieved August 24, 2013, from http://www.questia.com/read/1P3-1237297281/disarming-people-with-words-strategies-of-interactional
McMains, M. J., & Mullins, W. C. (2010).Crisis Negotiations : Managing Critial Incidents and Hostage Situations in Law Enforcement and Corrections (4 ed.). Burlington: Elsevier Science.